We understand that all the beauties on our website can be a bit overwhelming (trust us, we’ve all been there!). That is why we would love to help you choose your new favourite. So take our test to find your perfect match or visit one of our stores where our fairies are more than happy to help you in your search for that one special item.

The test will help filter our collection to your specific desires and traits by answering a few simple questions. By telling us what you are looking for, what material you prefer, and what your zodiac sign is, we hope to make the search for your new favourite a little bit easier on you. Try it out for yourself!

Our products are made from 925 Sterling Silver, 14 carat gold and real gemstones unless indicated otherwise. Do you want to learn more about 925 Sterling silver or 14 carat gold? Make sure to check out this page. Want to know more about all the different gemstones? Our gemstone page has all the information you'll ever need! 

The Wiezewasjes ceramics collection is a collaboration with atelier Ann Rose. Curious about Ann Rose, their collaboration with Wiezewasjes, and the journey of a ceramic tray from start to finish? Make sure to take a look behind the scenes!

Check out this page to find out your ring size!

Check out this page to find out!

This differs per product, we sell a lot of earrings and ear studs individually, so you can mix and match! Want to be sure whether this is the case? Check the info on the product page of your specific piece of ear candy.

You certainly can! We sell all our charms separately, so you can decided what necklace to combine it with. You can find all our necklace charms here! Looking for earring charms? We have those too. You can find our earring charms here!

Yes! All our silver jewellery is made out of 925 Sterling silver. Do you want to know more about our materials? You can read more here!

Yes! All our gold jewellery is made from 14 carat gold. The only thing that isn't made of 100% 14 carat gold, is the thread used for our beaded necklaces and bracelets. In order to offer the highest quality possible, we have come to the decision to use a stronger material thread, covered in a layer of 14 carat gold. The clasps and all pieces that will touch the skin are made completely from 14 carat gold. Do you want to

Absolutely, we hold the authenticity of our products in very high regards! Each product description clearly states which gemstone(s) it incorporates. Read more about all our beautiful gemstones here!

You can reach us by sending an email to klantenservice@wiezewasjes.nl

Online, you can pay via IDEAL, SOFORT Banking, Belfius Direct Net, KBC/CBC Payment, PayPal, and Bancontact. You can also pay using the following credit cards; Visa, Mastercard, American Express, and Maestro. In our stores, you can pay cash and by pin. Unfortunately, we don’t accept credit cards here. 

Yes, it is finally possible to combine multiple giftcard codes at check out! This is a new update, so it is possible that it isn't working flawlessly yet. If you are having problems when using more than one giftcard code, please continue with your order using one of your giftcard codes. After finishing the order, please send us an e-mail with your order number and the unused giftcard code(s). We'll refund you the money from the giftcard within 14 days! 

Yes, it is finally possible to combine a gift card and a discount code at check out! If you are for some reason having problems using two different codes, please use the discount code to check out. If you send us an e-mail with your order number and your gift card code, we will refund the money from the gift card within 14 days.

No, it isn't possible to combine multiple discount codes, unless specified otherwise.

Ahh, that's a bummer! It is possible that somebody purchased this product just before you did, and this is why it is now sold out. It is good to keep in mind that products in your shopping cart are not reserved for you. Unfortunately, we can’t say with certainty whether a product will be restocked. However, it is possible to sign up for a back-in-stock notification at the product page, so you won't miss it when we have restocked it! If the product page isn't online anymore, feel free to send an e-mail to klantenservice@wiezewasjes.nl, so we can sign you up! Want to make sure you are always up to date with the newest products and restocks? Subscribe to our newsletter or follow us on social media!

No, unfortunately, there is no option of PostPay.

 

All webshop orders are processed out of our store in The Hague. All products (except for our 14 carat gold collection and our handmade products, which are made to order) are sold from stock and packed with love by our own office fairies.

This is unfortunately not possible at the moment. Have you fallen in love with something on our website? As long as it is in stock on our website, we can get it for you! Want to make sure that it won't be sold out when you get to our store? Feel free to send us an e-mail and we can reserve it for you.

Shipping can take up to a maximum of 7 working days in The Netherlands and Belgium. We estimate the following shipping times for the below-mentioned countries: Germany and Denmark: 7 days Switzerland and France: 8 days. Spain, Portugal, Sweden, Austria and Italy: 9 days Greece and Finland: 10 days USA & Canada: 13 days New Zealand: 15 days Australia and Norway: 16 days Israel: 18 days Please contact our customer service if you want to find out how long it takes until your package arrives elsewhere. Read more about our shipping methods here!

We currently ship our packages on Tuesdays and Fridays. (Keep in mind, these days may vary during holidays).

Absolutely, you can fill this out during checkout!

That’s a bummer, but absolutely no disaster if you inform us immediately. Send an email with the right address and your order number to klantenservice@wiezewasjes.nl  As long as we haven’t shipped your order, we can still change the shipping address (If your package has been shipped already, unfortunately, there is nothing we can do.)

How annoying! Are you sure that your address is right and that it hasn’t accidentally ended up at the neighbours’? If you have't received your package after a couple of days, please contact us at klantenservice@wiezewasjes.nl with your order number and address, so we can have a look for you!

E-mail gift cards are not sent out automatically. They are made manually and mailed out on working days (Monday-Friday). It can take up to two days to receive the gift card via e-mail. Do you need the gift card sooner? Feel free to send us an e-mail, so we can try our best to send it out faster.

Exchanging products is only possible in our store in The Hague! Do you want to exchange an online order in our store? Don't forget to bring the invoice with you. Exchanging in the store is possible within 14 days.

Unfortunately it isn't possible to exchange a product through our webshop. However, you can always return your products. Returns can be done within 14 days, the products should be unworn and still have all possible tags attached.

Mind you: Personalised items like the Create Your Own collection are not allowed to be returned. For more information about returns, make sure to check out our return policy.

Read more on our return policy here. Products purchased in store can only be returned in-store within 14 days. Have you bought earrings or piercings in our store? Due to hygiene reasons, these can not be returned or exchanged.

Wiezewasjes B.V.
Papestraat 9
2515 AV Den Haag 
Nederland

Mind you: products purchased in store can only be returned in store.

(Don’t forget to enclose your order number and name in the package; without this information, we can’t process your returns!)

You will receive an email from us once we have received and processed your returns. After this, you can expect your refund in the bank account you used for your purchase within 14 days. 

Ai, that was not meant to happen… Send an email to klantenservice@wiezewasjes.nl  with a picture of the faulty product and your order number so we can help you out!

There is a three-month warranty on your purchase. Did something happen to your favourite within this period? Send us an email with a picture and your order number, and we can help you find a solution.

Papestraat 9, Den Haag
070-2147480

The store and our webshop are in the same location.   Read more about our store here.

After an amazing year of collaborating with Blackfish, the Wiezewasjes shop-in-shop closed her doors on March 1st, 2022 to make room for exciting new projects. Would you like to come and admire our products in real life? We would love to welcome you in our The Hague store or see you at one of our various selling points!

Besides our own store in The Hague, Wiezewasjes favourites are also sold in different stores across our beautiful country. Want to find out where you can sneak a peek at our gems? Check out this page with all sales locations!

No, and, sadly, not everything we have in store can be found online either. With over 2000 products, it can be hard to sync everything. Want to visit the store to admire a specific product? Contact us in advance to check whether we have it in stock!

Absolutely!

Check out this page for more information on our stores!