Our products are made of 925 sterling silver. Our gold-plated products are also made of 925 sterling silver and are covered with a layer of gold. Additionally, we have an amazing 14 carat gold collection, all of these products are made of massive 14 carat gold.
This differs per product, we sell a lot of earrings and ear studs individually, so you can mix and match! Want to be sure whether this is the case? Check the info on the product page of your specific piece of ear candy.
You certainly can! You can find individual charms on the necklaces page. Looking for a smaller charm to spice up your earrings? You can find those amongst the earrings.
Unfortunately, it might be possible that your account stopped working after we moved to a new website. The best thing to do is to simply create a new account! Do you have questions about a previous order, for example, to find out your ring size? Shoot us an email, and we will be happy to check it for you!
Purchasing & Payment
Online, you can pay via IDEAL, SOFORT Banking, Belfius Direct Net, KBC/CBC Payment, PayPal, and Bancontact. You can also pay using the following credit cards; Visa, Mastercard, American Express, and Maestro. In our stores, you can pay cash and by pin. Unfortunately, we don’t accept credit cards here.
Sadly, our system can’t quite handle the use of multiple gift cards yet, we are working on it! However, this does not mean you can’t use multiple gift cards in one order; we just need a slight detour. If you want to use two gift cards, the easiest thing to do is use one and pay the remaining amount. You will receive an order confirmation from us in your email, to which you can reply with the code of your second gift card. When we have received and answered your email, you can expect the amount of the second gift card to be refunded to the account used for the order within 14 days! If you want to use more than two gift cards, you can send all the gift card codes in one and the same email! ;)
Ahhh, that's a bummer, obviously! It is possible that somebody purchased this product just before you did, and this is why it is now sold out. It is good to keep in mind that products in your shopping cart are not reserved for you. Unfortunately, we can’t say with certainty whether a product will be restocked since many of them are unique finds. However, you can always send us an email about this, just in case. Want to make sure you are always up to date with the newest products and restocks? Subscribe to our newsletter!
No, unfortunately, there is no option of PostPay.
Unfortunately, this happens sometimes. Often, the email ends up in your Junk folder, so have a look there. Still no sign of it? Send us an email, we are happy to check it for you!
All webshop orders are processed at our head office in The Hague. All products (except for our 14 carat gold collection, which is made to order) are sold from stock and packed with love by our own office fairies.
Shipping can take up to a maximum of 7 working days in The Netherlands and Belgium.
We estimate the following shipping times for the below-mentioned countries:
Germany and Denmark: 7 days
Switzerland and France: 8 days.
Spain, Portugal, Sweden, Austria and Italy: 9 days
Greece and Finland: 10 days
USA & Canada: 13 days
New Zealand: 15 days
Australia and Norway: 16 days
Israel: 18 days
Please contact our customer service if you want to find out how long it takes until your package arrives elsewhere.
Read more about our shipping methods here!
We ship our packages on Monday, Tuesday, Wednesday, Thursday and Friday (Keep in mind, these days may vary during holidays).
Absolutely, you can fill this out during checkout!
That’s a bummer, but absolutely no disaster if you inform us immediately. Send an email with the right address and your order number to firstname.lastname@example.org As long as we haven’t shipped your order, we can still change the shipping address (If your package has been shipped already, unfortunately, there is nothing we can do.)
How annoying! Are you sure that your address is right and that it hasn’t accidentally ended up at the neighbours’? Send us an email, and we will see how we can help you solve this mystery!
Email gift cards are not sent out automatically, we do this manually. Therefore, it is possible that you have to wait a couple of hours before you can find the gift code in your mailbox!
Wiezewasjes is the store full of gifts to yourself! We wrap all packages as a lovely gift, for yourself and, of course, for others, too. But, mind you: we don’t have real gift wrappings. Do you have a special request? Send us an email, who knows what we can do for you. Or order a gift bag from Blue House Project with your products and use it to wrap your gift in a more unique way!
No, unfortunately, exchanging is not possible! However, you can return your products. You can return your items within 14 days, unworn and with all possible cards attached. Mind you: products purchased in-store can only be returned in our store. Read more on our return policy here.
Besides our own store in The Hague and shop-in-shop in Utrecht Wiezewasjes favourites are sold in different stores across our beautiful country. Want to find out where you can sneak a peek at our gems? Check out this page with all sales locations!
No, and, sadly, not everything we have in store can be found online either. The store and webshop are in different locations, and with over 2000 products, it can be hard to sync everything. Want to visit the store to admire a specific product? Contact us in advance to check whether we have it in stock!
No, we are not open during shopping night. We only do this occasionally around the holidays. Store opening times tend to vary around the holidays. However, we will communicate on this clearly on social media and on the shop page.Check out this page for more information on our store!